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Is it in stock? What domestic shipping method is used? When will I have it?
 
If we're advertising it, we stock it. The only exceptions are certain low demand replacement styli, which we stock in small  quantities and reorder as needed. If this happens, we'll email you with an ETA. Single and limited quantity items such those found  on the vintage component page are subject to prior sale; we do our best to take listings down as soon as they sell, but we're only human....

Domestic buyers will receive payment confirmation from whichever processor (Amazon, Paypal or Google) they've chosen to use, and shipping confirmation from Paypal or Stamps.com, as well as directly from us
. We use First Class or Priority Mail for all domestic shipping aside from some of the larger items found on the Vintage Component Page; the shipping address you provide us should account for this. We will not absorb the reshipping costs associated with packages which must be resent because a USPS-undeliverable address was provided by the buyer. Orders generally ship every business day, and most shipments arrive in less than a week. Use the email link near the bottom of this page if you need to contact us about your order.  (top)

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Can I track my domestic package enroute?

Sometimes. Despite wording indicating otherwise, the "tracking" numbers Paypal and Stamps.com send in shipping confirmation emails to our domestic customers are intended to allow delivery confirmation, not enroute tracking. Per the USPS website regarding delivery confirmation numbers:

Note: This service does not provide tracking information, it will not provide updated scan information as the item is enroute.  It will only provide the delivery or attempted delivery information. If there is no scan event information available for your mailing, you will receive a message similar to one of the following:

  • "No information is available for this item. Please contact the sender."
  • "There is no record of that item. If it was mailed recently, information may not yet be available. Please try again later."

This does not mean that the item has not been mailed. It just means that it has not been scanned in as having been delivered.

USPS does not guarantee enroute tracking availability for mail classes other than Express Mail. Nonetheless it's worth checking your label number occasionally, because acceptance info and other enroute scan data is now being posted online as USPS enhances its abilities.  (top)


I'm outside the USA / Canada. How can I order your products?
Will it work on my voltage?

Use the OVERSEAS Paypal, Amazon or Google buttons found on item detail pages to pay by credit card, echeck or from your account balance. We do not accept fax or mail orders from outside the USA and Canada. USPS First Class or Priority Mail shipping is used depending on the item. These are not normally trackable methods, although this varies from country to country; however the customs tag number we provide via email allows acceptance confirmation (time and place of mailing via the USPS website). We  reserve the right to drop-ship some larger items directly from TCC in Taiwan using EMS. We do this very selectively, and mostly to Far East destinations, but also to countries where delivery is problematic and EMS tracking can provide protection against pilfering or loss. Italy, Portugal, Brazil, and Mexico are permanently on our list of countries in this category; TC-754s, TC-760LCs, TC-778s and TC-720s sent to these destinations normally drop-ship from Taiwan. Orders shipped outside the USA (including to Canada) may require the payment of VAT, import duties and any other taxes the destination country sees fit to charge the buyer upon delivery; these are the buyer's responsibility and are NOT included in what we charge for the product or shipping. Some small items such as cartridges, styli and hubs may fall below the minimum amount eligible for such tariffs.

All preamps we sell include power supplies except for the TC-780i and TC-450 ( for which an AC adaptor is optional). Plug styles and voltages we stock are shown below; we use the guide available here to determine voltage and plug sent. You may need to obtain a plug adaptor to match your local mains plug style. This applies in particular to RSA/NZ/Australia buyers who will receive either the UK plug style "G" or EU pluge style "C"  shown below (dependent on model ordered). 


100/110/120VAC Type A


Flat blade plug

This is the plug style used in the USA,
Canada, Mexico and Japan.
.
220/230/240VAC EU Type C
Round pin plug EU

220/230/240VAC UK Type G
(not available for TC-400G/L; EU plug will be sent)
 Type G Plug and Receptacle


How do I pay for my purchase with a credit card? Is it safe? 

We offer three extremely secure online payment methods which accept credit cards: Paypal, GoogleCheckout and Amazon Payments. Only Amazon requires membership: a payment method and shipping address already on file with Amazon can be used or new ones can be added. Becoming a Google or Paypal member is optional;
if you choose not to join, they simply collect your payment and shipping info for us like any other credit card processor.  Those who join gain the major benefit of not having to re-enter their payment and shipping info whenever they make  purchases on eBay and elsewhere on the web where Google Checkout and Paypal are accepted. NONE of these payment processors share your credit card number or other private data with us. Transactions will appear on your credit card statement identified as "Paypal/Phonopreamps.com" or similarly. Credit cards which are accepted include both those found in the USA and overseas:

Amazon Google CC logo Credit or debit card through PayPal
 
We also can process credit cards directly for US and Canadian buyers choosing to utilize our fax/mail order option. Fax/mail payment is VERY secure on our end; only one person has access to fax reception and our PO box.  Links to the order page are found on each product detail page as shown below;


What does a phono preamp do, and why would I need one?

T
he output from a magnetic cartridge installed in a good quality turntable is MUCH lower than that provided by line level sources like CD or tape, and requires an additional stage of amplification. The recording process used to create records also adds equalization which must be removed during playback to restore proper tonal balance. Most older receivers and amps included an additional gain and RIAA re-equalizer stage, allowing direct connection of a turntable. Whether your equipment has this is easy to determine; look for PHONO on your source selector switch, and jacks labeled PHONO on the rear. Newer stereo equipment made after 1990 often has NO phono input; this is true of most mini-systems and home theatre units, as well as many stereo receivers and amps. Manufacturers seeking to lower production costs began leaving out the phono input because records and turntables are supposedly obsolete in today's world dominated by CDs and DVDs. In order to connect a turntable to these stereos, you need to first pass the signal thru an external RIAA phono preamp to bump the level and fix the equalization. This also applies if you're connecting a turntable to a computer sound card's line input so you can make CD-Rs from LPs; again, a phono preamp is needed to first add gain and tonal correction. We include the needed plug adaptor for computer use.  All of our preamps connect to line inputs only; AUX, CD, MD, DAT, TAPE IN, TAPE MON all will work fine. A/V line inputs also can be used (simply ignore the video jack); these include TV, VCR, DVD, LINE etc. Click on the diagram below to view a larger version.

hookup

Do NOT use an RIAA phono preamp with other sources like iPods, MP3 players etc; doing this guarantees overloading and massive distortion. Only turntables require the 40dB gain and re-equalization a phono preamp provides. Our TC-780LC and TC-780i line preamp models are designed specifically for use with portable audio devices, TV audio and other line level sources which may need boosting to better match the inputs on your stereo or mobile audio system. 

A few recent entry level turntables sold by Aiwa, RCA, Sony and others have included internal phono preamps so they can connect directly to a line input. This is a really BAD idea; generally such tables supply the bare minimum in every respect, including preamp signal to noise ratio (often as low as 40-45dB). By comparison, our best preamp models feature 80-85dB S/N. If 
you're unsure whether you have one of these tables, check your user manual; it'll also tell you how to switch off or bypass the internal preamp so you can use a better external one instead. Connecting two phono preamps in series results in clipping and distortion; never plug a preamped turntable into our product, or our product into a phono input on a stereo. (top)




Who makes the preamps Phonopreamps.com sells? 

The preamps  and switchers we carry are made in Taiwan by Translink Cables and Connectors, also doing business there as Technolink Enterprise Co. Some models we sell are labeled TCC, while others bear the TEC logo. All come from the same production facility and receive the same rigorous quality control screening. Every preamp is individually tested for power and proper audio at the factory before being shipped. We interact with our friends there on a near-daily basis, and are deeply involved in product design and production of the models we sell. Current models inspired by Phonopreamps.com include the TC-450, the TC-754, the TC-778 and the TC-760LC. TCC/TEC has produced switchers and preamps for a number of well-known brands, including Recoton, Acoustic Research and MCM. Beware of copy-cat products being sold on the internet and in Europe; at least two models (the TC-400 and TC-750) have been shamelessly copied by a mainland China knockoff producer. This might qualify as a compliment of sorts, if the copies weren't so shoddy...



What is  RIAA equalization?

Because of limitations in the LP recording process, an equalization curve must be applied to the music or other sonic content prior to it being cut onto vinyl, so as to reduce backround noise and sibilance. Removing this equalization affect (called the RIAA curve) and  restoring the music's original tonal balance during playback is an important part of the phono preamp's job and differentiates it from other preamps used for microphones and musical instruments, which provide gain but no other modification of the original sound quality. Proper RIAA re-equalization during playback is a must in faithfully producing the original musical content without coloration or distortion. All of our phono preamp models include it. (top)



Which phono preamp is best for me?

Obviously, the more money you invest, the better the performance and sound quality of the preamp you buy will be. Signal-to-noise ratio is the most important criteria; the higher the number, the lower the backround hiss level will be. This may not be particularly crucial if the overall playback system's quality is low (a cheap minisystem or sound card, for instance; both may generate enough hiss in their own right to obscure any added by the preamp), but matters a great deal when comparing LP fidelity to other sources like CD on a good playback system. Ability to faithfully correct RIAA equalization is another important sonic quality; higher-priced products do it better. Additional features like mike inputs or a power switch may be useful to one user but not to the next; buy only what you need. The TC-750 is our most popular model and provides super performance for a median price. An output level control is useful when connecting to a sound card, and we recommend the TC-750LC to buyers primarily interested in burning records to CD-R or MP3 files.  (top)



Why is there no power switch on most phono preamps?
Why are there no AC cords on the ones
Phonopreamps.com sells?

It's a common belief among audiophiles that even modern amplifiers do not sound their best when cold; a preamp which is always powered requires no warmup period. Phono preamps as a class draw almost no electricity whether in use or idle, so providing a means of depowering them isn't an economic issue. Many of ours have a power indicator so you can tell when they're plugged in, but again this is more of a convenience than a needed feature. Many stereo receivers and amps have a switched AC outlet on their rear which you can plug the preamp into if you want it depowered when not in use. Eliminating the AC cord and moving the power supply out of the preamp itself by utilizing an AC adaptor (commonly called a "wall wart" in the electronics business) has three major advantages;

A) Separating the power supply physically from the preamp circuitry reduces circuit and AC noise, and improves S/N ratio.
B) The power supply can be replaced in the event of lightning or surge damage without having to replace or repair the preamp.
C) Our preamps can be powered by any clean source capable of generating the proper DC voltage, including batteries or the power supply in an existing piece of equipment, such as a mixer or console used by studios or DJs. They can be used anywhere in the world by simply obtaining a replacement AC adaptor made for the local mains voltage (120VAC, 220VAC, 240VAC,etc) at Radio Shack or its local equivalent, or by ordering one from us.
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What do I do with the ground wire on my turntable?

Most (but far from all) turntables have a ground wire connected internally to the chassis or frame and the metal tonearm tube to provide shielding and hum reduction. Failure to connect the ground wire to an appropriate ground on your stereo or computer will result in 60Hz hum (often sufficient in level to obscure the music). On some turntables (particularly Technics) this wire may be removeable via a screw-type terminal or plug-in connector; be sure to examine the rear of your table before assuming it does not require a ground wire. There ARE some turntables which utilize the RCA cable's shield to provide the chassis ground connection, so if no ground wire is present, none may in fact be needed; but always look to make sure it hasn't been amputated! On older amps and receivers having a built-in preamp, the ground point to which the turntable ground wire attaches is provided and marked as such (usually right near the phono jacks). Mini-systems and home theatre units often have an antenna terminal assembly including an AM ground screw or terminal; this can sometimes be used for the turntable ground wire.
Many of the preamps sold by our competitors have no dedicated ground terminal; don't expect audiophile sound quality from any phono preamp which gives you no place to connect a turntable ground wire, since products which ignore this essential feature are generally lacking in other areas as well. ALL of our phono preamp models provide a ground wire terminal; this is by far the best place to connect the ground wire, especially if using with a computer sound card. (top)



What's the difference between moving magnet and moving coil cartridges (and which do I have?)
What's a ceramic cartridge?


Moving magnet (MM) cartridges are the common variety, characterized by high output impedance (typically 47k ohms) and a removeable, replaceable stylus (what many people refer to as a needle); these are the kind most phono preamps work with. Moving coil (MC) cartridges on the other hand, are a rarified breed mostly popular with audiophiles. They rarely have replaceable styli, and can cost more than than many of us spend for our entire stereo systems. If you have a moving coil cartridge, chances are you know it; you do not end up owning one of these accidentally or by purchasing a second-hand turntable at the flea market. They are low impedance devices (anywhere from 10 to 1000 ohms); a step-up transformer or "pre-preamp" must be inserted between the cartridge and an existing MM phono preamp. We do NOT sell such add-ons; instead our product line includes two switch-selectable MM or MC preamps (our TC-760 and TC-760LC models) which connect to a line input, just as our MM-only models do. Buying one of these two models covers all possibilities if you are unsure whether your cartridge is MM or MC, and also allows you to switch types down the road should you choose. 

Ceramic cartridges are the cheap, primitive type found on school, kiddy and fold-up record players, as well as the console stereos which were common before component stereo came along. Usually they have a "flip-over" needle (often LP on one side, 78 on the other) and horrendous fidelity.
Ceramic cartridge tables generally do not connect to a component stereo as they usually have built-in amplifiers and speakers, or are part of a console or compact (today's compacts often are designed to look like component stereo equipment, and are referred to as minisystems). If you do own a component type ceramic turntable (likely a record changer made in the sixties), it should be connected to a line input such as AUX, not to a mag phono input. Do not try to use one of these with a phono preamp; the result will be overdriving and distortion.  Most of the "nostalgia" record players found online and on the home shopping channels use ceramic cartridges; not only do they provide the look and  the sound quality of the '50s, they give you the record wear too! One play with a ceramic cartridge will ruin a record for good, so never lend your LPs out... (top)
moving magnet
moving coil ceramic
moving magnet moving coil ceramic


How do I play or record from 78rpm records?

Several companies make outrageously expensive 78 turntables for audiophiles; these are beyond consideration for someone with a casual interest in archiving 78s to CD-R or MP3. As a practical matter, most will choose one of the two reasonably inexpensive routes that follow (both kinds of record changer mentioned below are easily found at tag sales and flea markets);

 A) Locate a ceramic cartridge record changer that has 78 on the speed selector (generally the cartridge will have a flip-over needle, with LP on one side and 78 on the other); hook it to a line or aux level input on your stereo or sound card (no preamp required), and have at it... fidelity isn't an issue here, but remember most 78s have no lead-in groove, so you'll have to cue up the record by hand; and keep a quarter handy, you'll probably need it to weigh the arm enough so it won't skip. Expect the results to resemble what you hear listening to music thru a telephone.
 
B
) Locate a magnetic cartridge record changer that has 78
on the speed selector. Look for the following makes; Dual, Elac, Miracord, BSR, Collaro, Garrard, PE,  Impro. Many other brand names appeared on tables made by these companies (Realistic, KLH and Fisher are good examples), so keep an open mind. A few really old (50-60s) single-play belt drive turntable models (notibly Thorens) may have 78 as well. You'll then need to obtain a cartridge for which a 78 stylus is still available; we sell Audio Technica cartridges with 78 styli to fit them (CLICK HERE for a look at these). NEVER try to play a 78 with an LP stylus; you'll ruin both the record and the stylus. Tracking force (normally somewhere in the 1-4 gram range when playing LPs) will need to be set for 5-7 grams for reliable tracking of 78s. This option WILL require the use of a phono preamp unless your stereo has one built in. Fidelity will be only as good as a 78 is capable of providing (but far superior to the ceramic option), and remember that your phono preamp is mindlessly applying RIAA re-equalization in error to what you'll be hearing, since 78s had no or only rudimentary equalization applied during production. Our TC-778 preamp has switchable RIAA/78 equalization to deal with this issue. The more sophisticated CD burning software packages include filters and enhancements to "fix" 78 sound quality; my advice is don't expect much.  (top)



How do I copy  records onto CD-Rs?

Mechanically, no problem. Connect your turntable to the input on any of our preamps, and the preamp's output to the line input on your computer sound card or laptop (all of our preamps come with the required connectors). Your burner software does the rest. There are tons of resources on LP to CD-R and MP3 recording on the web; for one such page, GO HERE. A Google search combining the keywords "CD-R burning", "MP3" and "LP" will yield plenty more like it. (top)
 

How do I use the NAB hub adaptors you sell on my reel-to-reel?

Our TC-503 NAB hub adaptors now have their own help page; click HERE.  (top)



Having trouble connecting to Paypal or one of the other payment servers?

Amazon, Google and Paypal all use secure servers to process your payment and protect your personal financial info. If you are using a proxy server to access the web and get a "connection refused" or similar error box when going to these sites, temporarily changing your browser setting to "Direct connection to the Internet" (Mozilla/Netscape) or unchecking "use a proxy server" (under Connections/Lan Settings in Microsoft IE5/6/7's Internet Options window) will usually allow you to proceed. If your computer is behind a corporate firewall, your systems administrator can provide the help you need.  (top)
 

 
  
 


Warranty Info and Returns

Only product which is in as-new condition (this includes the manufacturer's packaging) is accepted back for refund; there is a 20% restocking fee in such cases, and items must be returned within thirty days of purchase. We do not require that an R/A be obtained first, but do request that you notify us before returning an item and ask that you include copies of the invoice and any email correspondence.  Most of the products we sell carry a one year defective exchange or repair warranty from us. Exceptions are the TC-400G/L, TC-750 and TC-750LC models, which carry a limited lifetime defective exchange warranty to the original purchaser. All AC adaptors (including the ones supplied with the TC-400/750/750LC models) are warranteed against failure or defects for sixty days; most adaptor failures result from power surge or lightning exposure, not from age or product defect. We stock replacements for all AC adaptors supplied with the products we sell (see above regarding AC plug styles). Batteries (when included) are promotional quality and are provided by the manufacturer without warranty as a courtesy. We pass them along so you can use your purchase immediately upon receipt, but we recommend you obtain name brand (Energizer, Varta, Duracell etc) replacements to insure reliable continued use. Our product warranty covers defects in manufacture and product failure; it does not cover physical breakage or other abuse (stylus and cartridge buyers take note; we hand inspect every item before shipment). Many apparent product defects or failures are often actually hookup or inappropriate usage issues which can be resolved simply by emailing us....


The address for warranty returns 
(preferably with original packaging and all supplied accessories included) is;


Phonopreamps.com
P.O. Box 1356
Westfield, Ma.
01086-1356

Please remember to include copies of the invoice and any relevant email correspondence.



About Us 

Phonopreamps.com and its subsidiary companies have been in the retail audio/video sales and service business for nearly thirty years. We are strictly an online business, and do not offer local product pickup or a retail location, nor do we do business on the telephone. We're happy to answer your technical questions and product inquiries via email, usually within 24 hours. Contact us any time at info@phonopreamps.com . (top)